If you are indeed in danger of extreme computer battery overheating, melting or charring, you're advised to enable a new Battery Safety Mode and reboot your system for safe use while connected to an HP power adaptor before contacting customer service and initiating the fix process.
The issues came to HP's attention after eight customers reported battery packs overheating, melting, or charring, according to the recall.
Multiple devices are affected by the recall, including products in the HP Probook 64x, ProBook 65x, x360 310, Envy, Pavilion, and ZBook lineups. "HP customers affected by this program will be eligible to receive replacement battery services for each verified, affected battery at no cost".More news: Red Dead Redemption 2 Release Date May Have Just Leaked
If you are unsure whether your laptop is one of the thousands with an affected battery, you can find out by visiting HP's website here. There were three reports of property damage, and one report of a minor burn.
HP has issued instructions for using its battery validation tool to check if your laptop is impacted. In the meantime, HP recommends updating the BIOS and enabling Battery Safety, which will pop up when rebooting. Battery Safety Mode will discharge the battery and disable future charging until the battery is replaced. The batteries can not be replaced by customers themselves, the recall noted.
"HP's primary concern is for the safety of our customers", the company wrote on its support page. If the latter two are not available on the computer, users can download the fully-loaded battery validation utility program instead.
If users that do have an affected battery however, HP has advised against removing it manually.